HelperBOTs.ai Privacy Policy
Effective Date: September 8, 2025
This Privacy Policy explains how and why HelperBOTs.ai (“HelperBOTs,” “we,” “us,” or “our”) collects, uses, and shares personal information when you interact with or use our Site or Service. It also covers any information HelperBOTs collects offline in connection with the Service, which we may combine with information from the Site and Service. By reading this Privacy Policy, you will understand your privacy rights and choices.
When we say “HelperBOTs,” we mean helperbots.ai and its affiliates, including entities within the BOTCIERGE® and The Fishnett Plan™ ecosystem. When we say “Site,” we mean helperbots.ai. When we say “Service,” we mean the Site plus any websites, features, applications, widgets, APIs, or online services owned or controlled by HelperBOTs that link to this Privacy Policy.
As part of the Service, HelperBOTs provides a two-sided marketplace (including the BOT Store and xShare™ packages) that connects different parties. This Privacy Policy applies to HelperBOTs’ processing of personal information where we determine the purposes and means of processing. It does not apply to processing by Users themselves, who may be controllers of the personal information they access through the Service. For information about how Users process your personal information, please contact them directly.
Accessibility. This Privacy Policy was developed in connection with the World Wide Web Consortium’s Web Content Accessibility Guidelines, version 2.1. If you wish to print this policy, please do so from your browser or by saving the page as a PDF.
Table of Contents
Information We Collect
How We Use Information
Data Retention
Sharing and Disclosure
Your Rights and Choices
Security
Cross-Border Transfers
Links to Other Sites
Changes to This Policy
Contact
Children
AI-Specific Practices
1. Information We Collect
We may collect the following categories of personal information depending on your use of the Service:
| Category | Examples | Sources | Business Purposes |
|---|---|---|---|
| Identifiers & Contact | Name, email, phone, account IDs, IP address | Directly from you; devices; cookies | Service delivery, communications, security, compliance |
| Government/ID (Sensitive) | Tax ID, driver’s license, passport (only if legally required) | Directly from you | Identity verification, fraud prevention, legal compliance |
| Commercial & Financial | Transactions, invoices, payment method (processed by Stripe/PayPal) | Directly from you; payment processors | Payments, accounting, dispute resolution |
| Device/Usage Data | Browser type, OS, device IDs, telemetry, session logs, cookies | Devices; analytics providers | Service operation, analytics, fraud prevention |
| Approximate Location | Derived from IP address, Google API location | Devices; Google APIs | Service functionality, security, analytics |
| Communications & Sensory | Customer service audio calls, optional video (with consent), in-app messages | Directly from you | Support, dispute resolution, safety |
| User-Generated & Professional | Feedback, posts, resumes, skills, work samples, ratings | Directly from you; marketplace counterparties | Service operation, marketplace features |
| Customer Content (AI) | Prompts, uploads, context submitted, resulting outputs | Directly from you | Deliver requested AI features, prevent abuse, debug features |
| Inferred Data | Usage patterns, preferences, segments | Derived from your use | Personalization, analytics, product improvement |
De-identification. We may de-identify or aggregate personal data and maintain it in that form. We will not attempt re-identification except to validate processes or as required by law.
Children. The Service is not intended for children under 13 (or under 16 in the EEA/UK without consent). We do not knowingly collect such information.
2. How We Use Information
We use personal information to:
Provide, secure, and improve the Service.
Operate the marketplace, process transactions, and deliver support.
Prevent fraud, abuse, and security incidents.
Communicate service notices and, where permitted, marketing.
Research and develop new features and capabilities.
Comply with legal obligations, enforce terms, and manage risk.
Customer Content. We do not train large language models on Customer Content. Our system uses rules, orchestration, and case-based reasoning (experience reuse). Customer Content is processed only to deliver requested features, ensure safety, prevent abuse, and debug or improve that specific feature.
3. Data Retention
We retain personal information only as long as necessary for Service delivery, legal compliance (including tax and accounting), dispute resolution, fraud prevention, and business continuity. You may request deletion, subject to lawful exemptions.
4. Sharing and Disclosure
We do not sell personal information for money. Certain analytics and advertising uses may be considered “sale” or “sharing” under applicable state laws. You may opt out as described in Section 5.
We share personal information with:
Service Providers/Subprocessors (hosting, storage, payments, communications, analytics, AI features).
Marketplace Counterparties (to complete transactions or resolve disputes, limited to transaction purposes unless you consent otherwise).
Affiliates (BOTCIERGE® and The Fishnett Plan™ entities for operations and platform features).
Legal and Safety Recipients (to comply with law, respond to lawful requests, protect rights and safety, and prevent fraud).
Business Transfers (in mergers, acquisitions, financings, or similar transactions).
De-identified/Aggregated Data (for analytics and research).
Subprocessors
As of the Effective Date, our subprocessors include:
GoDaddy (domain/DNS services)
Heroku (Salesforce, Inc.) (hosting and application deployment)
MongoDB Atlas (managed database services)
Stripe, Inc. / PayPal Holdings, Inc. (payment processing)
Google LLC (Workspace for email, Google Analytics for traffic measurement, Google APIs such as Maps/Geolocation)
Twilio Inc. (SMS, voice, and email delivery)
We may update this list as our infrastructure evolves. Where legally required, we will provide notice of material changes.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, delete, or port your data.
Object to or restrict processing.
Opt out of targeted advertising, profiling with significant effects, or sale/sharing.
Withdraw consent where processing relies on consent.
Appeal a denial of your request.
How to exercise. Email mybotsllc@gmail.com or use in-product controls where available. We will verify your request and respond within required timelines. We will not discriminate against you for exercising your rights.
Global Privacy Control. Where required by law, we honor recognized opt-out signals such as GPC/Universal Opt-Out.
Marketing choices. You may unsubscribe from marketing emails using the link provided. In-product notifications may be managed in settings.
6. Security
We implement administrative, technical, and physical safeguards appropriate to the nature of the data and risks (including encryption in transit, access controls, and logging). No system is 100% secure. We investigate and notify as required in the event of a data incident.
7. Cross-Border Transfers
We process data in the United States and other jurisdictions via our service providers. Where legally required, we use approved transfer mechanisms such as Standard Contractual Clauses. If we later certify under the EU-U.S. or UK-U.S. Data Privacy Framework, this Policy will be updated.
8. Links to Other Sites
The Service may link to third-party sites and services. Their privacy practices are governed by their own policies, not this one.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes to our Service or applicable laws. Updates will be posted with an updated Effective Date. Where legally required, we will provide additional notice.
10. Contact
Questions or concerns may be directed to: mybotsllc@gmail.com
11. Children
We do not knowingly collect personal data from children under 13 (or under 16 in the EEA/UK without consent). If you believe we have collected such data, contact us to request deletion.
12. AI-Specific Practices
Customer Content. We do not use Customer Content (inputs/outputs) to train foundation models. Instead, our system uses rules, orchestration, and case-based reasoning (experience reuse). Customer Content is used only to provide the requested feature, ensure safety, prevent abuse, and debug or improve that feature.
Third-Party Providers. We may use external AI providers or APIs to support features. These providers are contractually restricted from using Customer Content for training.
Outputs. AI outputs are probabilistic and may contain errors or bias. Users are responsible for reviewing outputs before relying on them for critical decisions and for complying with applicable laws.
Human Review. Some features may include limited human review for safety, abuse prevention, or support. Access is strictly controlled.
Enterprise Controls. Business customers may configure retention, logging, and opt-in/out to additional features, including future options relating to data residency.
